FAQ's

How to shop & place an order?

Do I need an account to place an order?

An email address is all you need to start the order process. We recommend that you register for a Green Bird account so that you can start adding your favorite pieces to your wishlist and easily place an order.

I have forgotten my password: what should I do?

Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive Green Bird email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Connect’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.

How do I place an order on your site?

Placing an order is easy at Green Bird. Here’s how:

  1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.

  2. Select the size of your item and click ‘Add to Cart’. Once you have finished adding your items, proceed to checkout under ‘Summary’.

  3. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.

  4. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.

Can I place an order over the phone?

Our friendly Customer Service Advisors are happy to assist you with placing your order over the phone.

Where can I find size & fit advice?

Click on ‘Size Guide’ on the item’s page to view our conversion chart. 

Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. 

Green Bird pricing & payment

Why is Green Bird pricing special?

At Green Bird, you are shopping pieces from our luxury brands and partners around the globe, expertly curated for you by our team. 

Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase. 

Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.

Which currencies can I shop in?

The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

When will my card be charged?

If you pay by debit card , Green Bird will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.

What payment methods do you accept?

  • Visa
  • MasterCard
  • American Express

Will my personal details stay safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Green Bird  Privacy Policy.

Product availability & authenticity

Are you going to have my size again?

To be notified if a sold-out item becomes available again, click on 'Size Unavailable?' on the item’s page, select the size you need, and then enter your email address.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.

Are Green Bird items authentic?

Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

How will my order be packaged?

Your order will be carefully packaged in a protective Green Bird box to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.

Shipping, taxes & duties

How much will I be charged for shipping?

This information will appear at the checkout. We offer Free Shipping for orders above a certain threshold.

Shipping Information

Green Bird orders are delivered Monday to Friday between 9am and 6pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. 

When will I receive my item and how can I track delivery?

Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-7 days after dispatch, depending on your location and chosen shipping method.

We will keep you updated with tracking information and an estimated delivery date. You can also follow the progress in your Green Bird account under ‘My Orders’. If you ordered from multiple Green Bird partners, please bear in mind that your items will arrive separately.

Can I collect my order?

You may be able to collect your order from a convenient location near you. If available, we will confirm when your package is shipped and then ready for collection.

Why can't certain items be shipped to me?

While Green Bird ships internationally, the brands on our site can determine where their goods are distributed and some items may not be available to purchase in every region. 

Returns & refunds

What is your returns policy?

If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date using our free returns service.

We recommend that your item is sent back within 7 days of receipt to ensure it will be returned to the original location in time. If you would like to exchange an item, you will need to return it and place a new order. Simply contact our friendly Customer Service Advisors for assistance.

Returned items must comply with our returns policy:

  • Items must be returned undamaged, with all tags attached and the original packaging included.

  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided.

  • When trying on footwear, please take care not to mark the soles or damage the shoe box.

  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

How do I book a free collection or return in store?

Please contact our friendly customer service for assistance. Once confirmed, we will send you an email as the next step.

How do I package my item for return?

Simply follow these steps to prepare your item:

  1. Place any unwanted items with original packaging inside the protective Green Bird box and leave it open until the driver has checked the contents.

  2. Attach the return label and a signed copy of the return note to the outside of the Green Bird box. Please do not to attach any labels to an item’s branded box.

When will I receive my refund?

Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.

Can I return my customised item?

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns.

Size Chart
SIZE CONVERSION

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