Returns & Refunds

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

  • When trying on footwear, please take care not to mark the soles or damage the shoe box.

  • If an item has a Green Bird security tag or brand tag attached, it must be returned with the tag in its original position.

  • Hosiery, lingerie, and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

  • Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

 

RETURNS PROCESS

Free Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at Green Bird Abu Dhabi from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the Green Bird location within 14 days.

To book a free returns pick-up:

  1. Go to 'My Orders & Returns' in your Green Bird account and select your order
  2. Choose a return ‘By courier’ and select the item(s) for return
  3. Confirm your pick up address and a convenient collection time

We will send you a collection confirmation email with all the details you’ll need to complete the return. 

What happens next?

Prepare your package with the documents enclosed in your order

  • Place the item(s) with all the original packaging inside the Green Bird box and leave it open for the courier to check the contents.

  • Attach the Return Label (shipping waybill) and a signed Return Note to the outside of your Green Bird box and hand the courier the spare copies of both documents.

 

Canceling an order

Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to Green Bird.

Please view our Terms & Conditions for further information on canceling an order under the CCRs or contact our Customer Service Advisors for assistance.

REFUNDS

Refunds

Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

If you choose, we can issue your refund as Green Bird credit; the amount will effortlessly apply at checkout the next time you shop with us.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

Size Chart
SIZE CONVERSION